[Resolved]  Oyo Rooms — corruption and oyo

Address:

Mumbai, Maharashtra, Mumbai City, Maharashtra

My sister booked a room for me and my father via OYO application following which my father received a text from OYO wherein the room number of the hotel that we'd been allotted was mentioned. When we went there the next day, the receptionist told us that their contract with OYO had already been terminated more than a month ago. Therefore, we were denied stay despite pre-paid booking. Astonished, we called "Customer Care" to help us out. It was of no use.
We then contacted Mr. Anant (who is supposedly an employee of OYO in Mumbai) as "Customer Care" just would not take our calls. We got his number from the employees of Hotel Royal Comfort (the hotel wherein we were denied stay despite pre-paid booking). Not only was he unable to hep us out, but he made matters worse by keeping us on hold for 6-7 hours. My father and I were stranded for hours under the scorching sun, with Mr. Anant calling us intermittently, promising to book another room for us. Nevertheless, it was of no use as no concrete action was taken from his end. That is to say, neither did he book another room for us, nor did he suggest any other measure to compensate for the lapse. Later that night, I threatened legal action against them. An hour later, at around 10 pm, another employee of OYO called my father up, and asked him to cancel the booking. What audacity! After leaving us stranded for 6-7 hours (2:30 pm onwards) this man calls us at 10 pm, asking us to cancel the booking when we were denied stay in the first place. My father lost his cool and shouted at him.
Anyway, I highly doubt if this "Consumer Complaint" portal will be of any help because the number that's been mentioned here under "Customer Care" is the same number that just did not take our calls yesterday. In spite of that, we hope the highest authority of OYO comes across this message and addresses it. And yes, we will be fighting it out legally. Also, we request OYO to refund our money immediately.