[Resolved]  Oyo Rooms — customer care complaint

Address:

Gautam Buddh Nagar, Uttar Pradesh

The ladt time i had an issue with my check in i called up the customer care and told them about my issue. The hotel i had to check in asked for my local id to which i said that i have a copy of it which i felt was fine as they might have a policy where the accept only original document rather than a photo or a photocopy. The issue arrised when the receptionist snatched my phone from my hand to look for the booking id without my consent and was so very rude about not having the orignal document at that time. I was shocked to see that kind of behavior of a hotel management. Thete were other people of the staff too and i felt humiliated. I went back and called the customer care immediately about the issue but the customer care executive tried to defend the management and rather offering me a solution to it he asked me to pay for another hotel but didn’t resolve my issue with the managements behaviour. I was refunded the amout but i had to look for another hotel after traveling more kilometers wasting my time and fuel. Till this date nothing was done about that behaviour and neither i was provided with an appropriate solution. All the company did was to defend their profits rather showing concern for their customers.