[Resolved] Oyo Rooms — customer care error

Emad Ejaz

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

I booked this hotel in nerul, through oyo customer care. I was suppose to check-in at 1am on 6th august and check out on 11am on the same day. Basically booked hotel only to sleep and shower. After confirming my booking throught the customer care, i proceeded towards the hotel. After reaching the hotel, the reception staff inform me that you've booked for 6th august and 7th august. So my check-in time was 12pm on 6th august and check-out next day (7th august) at 11am. Now i was left with no room at 1am in midnight. Contacted oyo customer care multiple times but in vain. They couldnt solve the problem. Now i have booked another hotel which i am not satisfied with but left with no choice. Writing this at 3am now after checking-in. Hope i get compensation for the stress i had to face. Kindly look into the matter.
Emad ejaz
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Sep 8, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

OYO Rooms Customer Care's response Hi Emad, Our standard check-in time is 12 noon and check-out time is 11 am. "Early check-in and late check-out both are subject to room availability at the hotel.
For more info, refer to this link https://www.oyorooms.com/guest-policy?oyocorporate=.

Regards
Team OYO

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Comments

ps9331

from Mumbai, Maharashtra

Despite of requesting for Tax Invoice for several times, I did not receive any positive reply till now from oyo customer care. I need it on urgent basis as I need to submit it to my organisation within 5 days.