[Resolved]  Oyo Rooms — Customer care is highly irresponsible

Address:	New Delhi, Delhi
Website:	www.oyorooms.com

I have booked a hotel in Dhella Village Corbett Ramnanger for 14th and 15th April with booking ID BKPY7659.

I have faced inconvenience in my last booking too regarding my booking status.Hence before leaving I wanted to confirm my booking status with my property manager.Hence I called customer care to get the property Manager's contact number.

First time I spoke with the customer care executive, She told you will be receiving the contact number shortly so disconnected the call.After 10 minute I called again as I didn't receive any message.So this time your executive gave my number.So I was satisfied hence disconnected the call.

When I called the property manager contact number given by your executive.
Quite my surprise, This guy was calling from Tellanagna Andra Pradesh.They provide my wrong contact number.

I called again to the oyo customer care and explained the inconvenience she apologized and gave me different number.
Again I called the number given by your executive, but this time this guy was from pune.

Again I called oyo customer care and explained the whole story keeping the level of patience but again she provided my different number but this time I was ready for any inconvenience and they fulfilled my expectation this time this was calling from utter pardesh.

So I called 4 times with in half an hour but didn't get the correct property manager number.

Again I called the customer care and I asked them to connect with me some senior representative from OYO.So she requested me that just allow her for me minute to help me and I explained whole story.

Again after knowing my story she checked something from backend and asked my to allow the call on hold for a while.
After repeating this two time.she finally put my call on hold for 30 minute.
It was I who disconnected the call may be she would have put it on hold for rest of the day.

So I am writing this in sheer disappointment.In last three booking my am getting more and more stronger reason not to trust the OYO room.

Now i already have payed the booking amount but cant rely on OYO.
Though this booking in non refundable hence i am not canceling the booking.
Even though I am not expecting any resolution from OYO.
If I get any resolution it will be big surprise to me.