Oyo Rooms — debiting of extra amount

Address:	Ernakulam, Kerala, 682030
Website:	WWW.OYOROOMS.COM

We booked oyo rooms, oravel stay pvt ltd. Aakash delight, shanti nagar line, kakkanad, kochi, during our kerala visit on 12th august 2018. Instead of charging inr 3597/- by mistake reception guy charged me inr 10696/-. When asked, he admitted some issue with system and due to poor signal, it took previous failed transaction and he agreed to return the excess money debited from my account. After consulting with his manager, they started that they can't return the cash since its a card payment and agreed to transfer the money in to my account. We checked out on 13th august 2018 and requested for status as we are travelling back to hyderabad. I requested email confirmation about return of excess money charged to my account and accordingly they sent an email confirmation saying that the money will deposited to my account with in 7 days. It is 30 days and they are not responding to my emails and calls. Email from oyo is as follows.
— forwarded message —
From: koc 262
Date: mon, 13 aug 2018 at 9:58 am
Subject: debiting of extra amount

Hello nagaraju,

We are sorry to hear that you have debited an extra amount of 7099 rs/- in our cochin facility.

Please do not worry as the problem is from our side we will do the reverse transaction with in 7 working days.

I understand that at this point of time asking you to wait would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution.

Your patience will be highly appreciated in this matter.

Again we are sorry for your problems faced in our facility.

—

Operations
Koc 262
Koc.[protected]@oyoproperties.com
+91-[protected]/5555