[Resolved]  Oyo Rooms — decline on refund request

Address:

411046

Hi team,

This issue occured on 17th july, 2019, i am travelling to belapur, mumbai on 19th july and 20th july for business purpose with my partner. So i spent an entire day searching an ideal stay which will be closer to his work location in belapur and finally in the evening after i booked my tickets for commute, i went ahead with booking the hotel.
Now my partner has been using oyo for years as he travels a lot, so he knows how to proceed with booking and all, however, this time since on a time crunch, he asked me to book it for us. So in the evening while booking, i did not go to search and booked as where my filter was applied, i quickly booked it from the homepage where the hotel of my choice was appearing right on the front, so i immediately booked and paid off entire amount using amazon pay and confirmed booking.
Later i was going through the confirmation mail, where i was surprised to see that i had booked the hotel for same day i. E for 17th july and not 19th july, so i immediately cancelled it, which was somewhere 17-18 minutes later.
Now i had read the cancellation policy that cancellation within 24 hours prior to check-in is non refundable, but i had already booked incorrectly post the check in hours.
So non of my booking amount was refunded and i spent hours explaining the issue to various advisors, but all were adament and bid by the policy that we will refund only if cancelled within 10 mins, i surely understand the terms and policies, but this was an honest mistake and not any fraudulent breach of policies, i yearned and requested them to just transfer my booking to 19th and 20th, the cost for which was lower than the amount i had paid previously and even agreed to bare the losses, i even requested for a refund for just 50% of the amount, as it was a mistake and i had cancelled it immediately, but they declined all my requests and turned me down.

I am shifting to new city for education purpose and so i had oyo downloaded on my phone so as to book stays for my parents while they are visiting me, but now i am highly dissatisfied with the services and will no longer use or recommend oyo, my partner as well who has been a long term oyo user spoke to advisors regarding this issue, but even he was turned down, so he as well now disapproves of oyo and its services as they are not at all customer oriented or helpful towards someone who is pleading for help and asaure that it will be one time mistake and not causing any loss to them, i honestly wanted a booking for 19th and 20th, which i did book today as i do not have any other option and need a place to stay, so i had to book it. But it will be my last business with oyo.

Booking id: fzly4723

Dissatisfied customer,
Aishwarya tadpatrikar.