Oyo Rooms — deducted my 1050 oyo rupee equivalent to 1050 inr

Hi team,

I had 1050 oyo rupee in my oyo account and suddenly on 13th august, they deducted all my amount. I contacted them many times over the call and through email ([protected]@oyorooms.com) as well and i am continuously following up on the email with subject -"booking (Qjki5043) escalated" and this email has approximately 35 threads. The complaint number is[protected]. Please find the names of the person to whom i have contacted:

Amit kumar bharti _48360 _tm - (Shalini)
Megha _9000_ fus - (Megha)
Dipan_8181_fus - (Dipan bhattacharjee)
Sandip_8914_fus - (Sandip sarkar)
Jeetender _452941_tm (Jeetender kumar)
Souvik_9041_ fus
Sourav sarkar
Aniket roy
Rupak mondal - rupak_9179_fus
Nitish_ 46102_ tm - (Nitish kumar)
Hayat_454900 _tm (Hayat mehdi)
Arjeeta_45765 _tm (Arjeeta)
Sorav _454371_tm - (Sorav kumar parbhat)
And many more...

As per check by them due to some technical issue, the money got deducted and they shared me a tat of 24-48 hours. Then i called them after 72 hours and they again gave me next tat i. E 24-48 hours. And again after 72 hours, i contacted them then they (Nitish_ 46102_ tm) said that they will add 500 oyo rupee in my account as i am facing the issue from a long time (Compensation for the delay). But till now i have not got the resolution. Every time i call them, they asked me to wait for next 24-48 hours and this cycle is going since 13 august 2019 and as of now, they are not replying to my email as well. Hence last time they promised that it (1050+500= 1550 oyo rupee) will definitely be credited back to my account. Now when i call them they speak very harshly and rudely which is very bad. I have complete email documentation of them. I have also attached the oyo chat screenshot and email screenshot for your reference. Please help me in escalating the same as its been around 15 days and they are not responding at all. Also, take strict action towards these executives who have given wrong commitments and false resolution every time. They are just making customer fool. I hope i will get the resolution soon. Thanks.