Oyo Rooms — Delay of my refund money after 8days

Manzoor Arif

from CHAKRADHARPUR, Jharkhand

Oct 26, 2021

Address:

OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001

I cancelled my booking id: WWFO6792 in Prime Residency, Bhubneshwar, Odisha on 18/10/2021. I paid Rs.4617/- for this and is eligible for full refund. Reason of my cancellation was the remote location of my booked hotel. Now when I'm trying to connect to the refund desk, the executive keeps me waiting for 22minutes and then the call disconnects automatically. It has happened almost 7-8 times. Inspite of keeping patience for such long durations I never get any assurance of when my money will be refunded.
Also the IVR played on [protected] is really frustating and fails to connect to the refund desk, instead it connects my call to the reservation desk.
Kindly help me with the above problem so that I can get an early refund.
Thankyou.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2021

OYO Rooms Customer Care's response Hi, please be certain that this would get resolved on a priority basis. Please allow us time to get back. ~Aish

Verified Support

Oct 26, 2021

OYO Rooms Customer Care's response Hi, we tried to contact you over a call multiple times but could not connect. Further, as checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.

Team OYO

Oct 30, 2021

Updated by Manzoor Arif Sorry for being unable to receive the call. I tried to call back but as that was a robocall I was not able to dial back. Kindly call me between 8:00am to 1:30pm.

Oct 30, 2021

Updated by Manzoor Arif Its been 12days since I cancelled my booking but still haven't received any refund.
I cancelled my booking id: WWFO6792 in Prime Residency, Bhubneshwar, Odisha on 18/10/2021. I paid Rs.4617/- for this and is eligible for full refund. Reason of my cancellation was the remote location of my booked hotel. Now when I'm trying to connect to the refund desk, the executive keeps me waiting for 22minutes and then the call disconnects automatically. It has happened almost 7-8 times. Inspite of keeping patience for such long durations I never get any assurance of when my money will be refunded.
Also the IVR played on [protected] is really frustating and fails to connect to the refund desk, instead it connects my call to the reservation desk.
Kindly help me with the above problem so that I can get an early refund.
Thankyou.