[Resolved]  Oyo Rooms — Denial of Check in

I booked two hotel rooms at around 21:00 hrs. on 25-Dec-21 through Oyo at Hotel Park (84293), Varanasi as per the following details,
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic (2X)
Number of guests: 3
Address: C31/31-A, Englishiya line Near Mahrotra Silk Factory, Station road, Varanasi

I paid booking amount of Rs. 955 and to my surprise when I reached hotel at around 22:00 hrs for check in, I was told all rooms are occupied and I need to cancel my booking. I tried to contact Oyo customer service but here was no proper response. Still I am yet to receive refund of my booking amount.
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Feb 14, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2022
OYO Rooms Customer Care's response
Hi, we have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.

~Team Oyo
Verified Support
Jan 07, 2022
OYO Rooms Customer Care's response
Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO
Verified Support
Jan 07, 2022
OYO Rooms Customer Care's response
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO
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