[Resolved] Oyo Rooms — Denied 100% refund

Mithim

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400058
Website:	www.oyorooms.com

Hi, I had made 2 booking and below are the booking reference nos: XKNR5619 WBFI7362 While making the booking and also while making the payment the T&C clearly stated that I can cancel the booking 24 hours prior to the check-in time. However when I called yesterday to cancel the booking, the OYO team in not ready to refund the money stating some Goa policy which doesn't allow them to refund any money. It is very strange and absolutely absurd that these guys cannot refund my money when the email sent by them clearly states that I can cancel for a full refund, 24 hours prior to check in time. No one made me aware of any special Goa policy that they have brought in place. Hence I do not think that I care for their internal policies and request them to refund my money for both the bookings immediately with no further delay. Regards, Sangita

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO