[Resolved] Oyo Rooms — denied check-in and ruined my vacation

Dr Darshan Shah

from Ahmedabad, Gujarat

Address:

390018

I booked hotel for sasan gir through oyo. My booking id is xuqn5248. On 29october at 10.30pm i reached hotel after 400 kms of travelling. I was denied check-in and i was left unattended in the middle of jungle with my wife, 3yrs old daughter and elder parents. Had to call oyo so many times and finally they agreed for refund but ultimately my vacation was ruined. Its not about refund amount. Its about my vacation on diwali which was completely spoiled by oyo and had to gone through lots of hardships at midnignt. Oyo app shows the issue has been resolved. How it would get resolved without even asking me? And who would take responsibility of my spoiled vacation.? Who will give me three days which i lost?

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Dec 12, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Joy

Verified Support

Nov 09, 2019

OYO Rooms Customer Care's response Hi Guest,

Hi, we are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO