[Resolved] Oyo Rooms — Denied check in on a prepaid booking

[Resolved] Oyo Rooms — Denied check in on a prepaid booking

C chaitanya porwal Aug 3, 2022 Aug 5, 2022 This thread was updated on Aug 5, 2022

Hi I booked a hotel room in hotel mangal inn in Udaipur. Paid for it in advanced but the hotel staff denied my check in on 2 August 2022. The oyo app shows me that I’ve checked in and even checked out of the room. They didn’t even let me in! I want complete refund of my booking and strict action against hotel. Hotel staff says that it’s due to oyo’s auto check in feature and they didn’t allow me to check in! +1 photos Was this information helpful? No (0) Yes (0)
Sep 13, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 05, 2022 OYO Rooms Customer Care's response Dear Chaitanya, We understand your concern and would like to inform you that our concerned team has worked on your issue and provided the needful resolution over the email. Hope you acknowledge the same. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance. Regards, Team OYO
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