[Resolved]  Oyo Rooms — Denied check in still charged 6431

Booking id number: R7VX9747
OYO townhouse 364 Richmond Road, Bengaluru
I made a booking for 2 rooms check in date 15th December 2022
I had arrived at the hotel only on 16th December at 4:30 Am
Made one day booking advance since I wanted a guaranteed room at 4:30 am
The app already showed me checked in around 4 pm on 15th whereas I reached only at 4:30 am on 16th
Upon reaching the receptionist asked me for id proof got my signature and number on his book and also a payment of Rs.3054
And then while giving the room keys he denied check in saying room had water leak issues and no other room is available and also refused to return my money saying raise a complaint in OYO they will refund entire money
Basically denied check in even for one room though booked 2 rooms
After that I was asked to leave the property since no rooms were available and it was 5 am in the morning
Before I could complain to OYO the receptionist had registered that I had checked out
Also customer care is never reachable
Charged Rs.6431
Paid ₹3376 through OYO app and ₹ 3054 at the hotel
No money is yet refunded
Being charged ₹6431 for being denied check in
Worst experience with OYO
I want my refund of ₹6431
Did not even stay was denied a room and still charged ₹6431
OYO is open scam going on in India