[Resolved]  Oyo Rooms — denied check in, was asked to pay more money to check in

Address:

ADOBE SYSTEMS INDIA PVT LTD, MARATHAHALLI SARJAPUR OUTER RING RD, 560087

This is with reference to my Prepaid Order Number: BOOKIG ID - EXUO9283 made on Wed, 08 May 2019

I had made booking for 10-12th June. I reached hotel around 11pm in the night and hotel denied my entry saying no rooms available. He asked me to contact your customer care which I did 4 times, but every time the call was disconnected from their side and I was left with no option. Despite being an OYO wizard member no support and help was given to me.

I had to pay extra amount asked by the hotel guy to check in ( suddenly the rooms were available if I pay more).

After 1 hour of hassle through your non working customer service I had to pay extra amount to check in, as I was very far from home I had no other choice.

After being a loyal OYO customer from the last 1+ years, I am compelled to say that this has been one of the most Harrowing & painful experience from OYO and I & my friends would have to think twice or thrice before placing any booking on OYO henceforth.

I am unable to fathom the unjustified reason for which the check in was denied even after having the payment done one month back.

Please underscore the fact that while at one hand it was an appalling, unprofessional & unpleasant experience for me, to you also it is a loss where your loyal customer is dissatisfied & eventually loosing faith in you & your service.

It's worth analyzing the root cause of this untrained & unprofessional delivery person's attitude, who not only brings ignominy to you, but also is a cause of ordeal & hassle to your loyal customers.

Please look into this issue on top most priority & do the needful to get my money refunded

Should you need any further details from me, feel free to revert to me.