[Resolved] Oyo Rooms — denied check in with confirmed booking and prepaid payment

Nikhil Mirje

from Pune, Maharashtra

Address:

Gurgaon , Haryana, 411028

Booking id - qruv5974 for 10052 pune with prepaid booking. Hotel denied checkin called up oyo customer support from 7:30 pm to 11.30 pm without any resolution. No call back made 70 calls. No resolution. No refund even now booking is showing as confirmed.
Second booking done same issue confirmed and prepaid booking. Property denied. Check in due to issue with oyo booking id hckf2509 oyo 19315. No refund received
I spent on two hotels no money refunded neither no rooms provided.
Need refund plus action on oyo and it’s management for deficiency in services.

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Sep 13, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

Verified Support

Aug 13, 2019

OYO Rooms Customer Care's response Dear Guest,
Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know for any other assistance.