[Resolved] Oyo Rooms — Denied checkin and not refunding my money

Shweta0511

from Greater Noida, Uttar Pradesh

Oct 17, 2022

Address:

Oyo 23628 gerno knowledge park 3 greater Noida

Hlo actually I have booked a hotel but when I reached the property the staff denied my check in and not let me go inside the room
And later when i checked online status it is showing that i have check in but in real my check in denied and I am staying some near by hotel
I have contact your team altest 4 time I do not get any postive response they said to hold the call and after that i have waited for 14 -14 min 3 times
I asked them to Kindly refund my money back otherwise i have to take some legal action
Thanking you
Shweta vikram

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Dec 22, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2022

OYO Rooms Customer Care's response Hello Shweta,

Thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority.
Kindly share your booking ID or contact details so that we can help you as soon as possible.

Thanks
Team OYO