[Resolved]  Oyo Rooms — Denied checkin - falsely checked in - no refund yet

I’ve booked a room(MS8E7033) for my family to be checked in on 3rd Dec ‘21, fully paid(Rs. 4489). When I reached the hotel, I denied checked in, the app now shows different room. No calls or notifications received regarding this change. When I called the customer service I’m asked to go to a different property, when I get there they denied booking as they are going through some renovations. I called customer service again, now their tone changes, connected me with the owner and they spoke with the receptionist. I’m shows another room(no. 29) that’s too small then the equivalent one I booked(no. 101 - the booking says) so I asked for a refund. Not sure what happened after that, my status shows I’m checked in, how absurd and unfair! When I asked they said it’s a mistake but the status still is checked in. I haven’t even given my ID, standing outside of the property with my family stranded and they say I’m checked in. The area is unknown and scary given the situation, thankfully with locals help I could find another hotel for the stay. The bottom line is, I didn’t get what I booked for. Not even the equivalent. I’m not gonna stop writing and lodge complaints until I get my money back.
FYI: I got the call about room change around 8’o clock PM the day of my booking. Why??!