[Resolved]  Oyo Rooms — denied for check in and forcibly cancelled the booking

Address:

Telangana, Hyderabad, Andhra Pradesh, 500049

Dear oyo team

Greetings

I am getting continuous calls to understand the same issue repeatedly and answered almost 20 calls

However i wish to update in mail to resolute the issue at the earliest

Firstly i wish to update that i done my hotel booking at hotel lemongrass - varanasi for check in @ sep 14 - sep 16 for three rooms with 6 guest occupancy with the booking id : uknt 4752

Unfortunately at the time of check in hotlier denied for the check in as we paid the amount through online and oyo being a bad paymaster he expressed his own doubts on payment realization. Subsequently we approached oyo over customer care and raised a complaint and the booking was cancelled from your side and amount of rs.5017

At that point i am helpless as the booking was forcibly cancelled by oyo. Further it's advised to rebook in the same hotel as oyo team failed to provide the rooms in near by properties and hence requested to rebook and pay the actual amount direct to the hotel.

For a question mine i. E the difference amount who will bear??? For which oyo customer care executive confirmed that the difference amount will be refunded after successful stay based on the commitment i had done booking in the same hotel wide follwed booking numbers.

Booking i'd nsgp 1235. Amount rs.7077

Booking i'd lmbf 4862. Amount rs.5235

After successful booking j made a call to oyo and informed well in advance that the booking difference is higher side which is almost rs 7000. However oyo team advised to lodge a compliant on 16 morning after checkout from the hotel

Now i wish to raise a issue to refund the amount as per below calculatiobs

Total booking value : 12321

Difference amount rs 12321- rs.5017 (Uknt4752 booking value). = rs.7295

Now i sincerely request you to refund the difference amount i. Ers.7295 with in 2-3 days

If you wish to get call recording for all the above communication please let me know

Finally it's my dissatisfaction over you people for mental harrasment and keep on digging the same issue and fell ashamed to opt your service while traveling with family members

Regards
Soma sekhar reddy