Oyo Rooms — denied service and refund

Address:

New Delhi, Delhi

Booking id odin0146

I did a booking in oyo for mangalore and i was denied service later called up oyo rooms they told they will connect call to senior to shift my booking i was denied service there too later i contacted again the customer service agent told she will connect the call to senior and she connected my call to one customer like me.
I was so frustrated i cancelled the booking then followed up for refund till date i haven't got it and customer service is so poor they dont pick up call noe ping really frustrating and they gave me a wrong reference number that refund is initiated