[Resolved] Oyo Rooms — Denied service by hotel after prepayment and got no refund

[Resolved] Oyo Rooms — Denied service by hotel after prepayment and got no refund

S Shalu099 Jun 12, 2022 Jun 13, 2022 This thread was updated on Jun 13, 2022

I booked a hotel from oyo app by pre payment the amount. When i reached hotel, they denied the service saying they didn't receive any booking. When i cancelled my booking they didn't give me any refund. Their customer service is also of no use. Why was i not given any refund when it was not my fault that the hotel refused service. OYO 41436 Astoria House 1, is the name of the hotel Was this information helpful? No (0) Yes (0)
Jul 22, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 13, 2022 OYO Rooms Customer Care's response Hi Shalu, we are unhappy to hear the discomfort you faced with us. We are dedicated to our guest's contentment and happiness and hence we would bring you the same. Kindly share your booking ID to help us in assisting you better.~Team OYO Verified Support Jun 13, 2022 OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance. Team OYO
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