Oyo Rooms — denied tax invoice with my employer gst details

Address:325, Spaze Park, Tower B, Sohna Road, Gurugram Haryana, Gurgaon, Haryana, 122002

Oyo rooms is not providing me the gst tax invoice for the following booking in the name of my employer "pricewaterhousecoopers pvt. Ltd." having gstin : "27aabcp9181h1z4" and address "smarak, 252, veer savarkar marg, shivaji park, dadar (West), mumbai, maharashtra".

Booking id: irvb4895
Hotel: 46489-collection-o-collection-o-30048-varishtha-mumbai
Amount: 7636/-
Bill dated:28th june 19

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and gst amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

I escalated oyo several times but they closed the loop with statement that invoice with customer gst details can not be provided.

I request to please help me getting the appropriate invoice.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
OYO Rooms Customer Care's response
Dear Guest,

We apologize for the upsetting experience. We are getting it checked on priority.

Regards
Team OYO
Verified Support
Jul 09, 2019
OYO Rooms Customer Care's response
We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. 
Jul 09, 2019
Updated by Varuns29
Dear OYO Rooms,

You didn't help me at all in the email sent on my personal email ID. You just simply told me that invoice can not be changed post check-out.

I need a valid invoice with my company's GST details on it. If you can not provide that then I'm bound to seek professional help in this matter as I'm denied the rightful bill from service provider.

Again I provided you GST details on escalation email trail to OYO Rooms.
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