Oyo Rooms — denying of confirmed room saying there is no rooms available, and denying offered compensation

Hi
I booked a room for three o[censored]s in oyo dikq9670 (Hotel tap gold crest)
Once we reached there they denied us to check in, they told us there is no rooms available there, we showed them ee have got a confirmation from oyo when i said this the guy was like to say us indirectly get out we can do anything, i was with my family and at that midnight i was not able to do anything, as i dont trust oyo any more i went to another hotel directly and got a room for double price
After i called oyo executive and explained them the problem i faced
Then they said like we will trasfer call to senior executive and they made me explain again my prblm and call will get disconnected with any reply
Same thing happend lot of times and they made me explain 8 times my problem
At last one executive asked me to stay on line and he called the hotel manger (Tap gold crest) in conference mode, the hotel owner said on that day i cheked in, but when executive asked him to show the copy of my id hotel manager become voiceless and he disconnected phone
After that he called the hotel which i stayed insted of booked one (Archana suites) he confrmed i stayed there
And exectuve got to know thats their mistake he apologised me and offerd me the amount i pad for my stay (2000rs)
And later one executive named poonam called me and said thats their mistake they will take action bla bla bla and said they can offer me only 300 oyo money, she cant do nothing more than that,
Is this the service provided by oyo??
First the oyo manger fooled us
Later oyo customer care executive fooled us
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6584
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information