[Resolved] Oyo Rooms — despite of advance & confirmed booking, desired stay is not being provided | |
Till this time i have not received any call in regard to resolution of my compliant. Request to kindly look into I am describing my issue for suitable consideration by oyo I have done booking at oyo rooms from 06.07.19 to 10.07.19 (5 days) under 5 id's on 27.05.2019 Mkhc6107 in balaji international, vellore (Oyo 39434) for rs 1300 (Payment already paid) (Period of stay 06-07 july) Bwcm7820 in banu residency, vellore (Oyo 8053) for rs 1767 (Period of stay 07-08 july) Rph02734 in balaji international, vellore (Oyo 39434 for rs 1201 (Period of stay 08-09 july) Kncy1304 in banu residency, vellore (Oyo 8053) for rs 1482 (Period of stay 09-10 july) Bcgd1359 in banu residency, vellore (Oyo 8053) for rs 1668 (Period of stay 10-11 july) On 02.07.19 morning, my booking for 6th july was shifted to banu residency citing reasons of issue with balaji international property. On 02.07.19, afternoon, my booking for 6th july was again shifted to cs residency (Not acceptable to me) On 02.07.19, afternoon, my booking for 7th july was shifted to balaji international & hotel charges are showing rs 3000 Please note that, my booking for my stay period to be maintained only at banu residency or balaji international. Oyo is requested to kindly provide me the resolution at the earliest else it will be treated as breach & failure of services by oyo, which shall not be in the true spirit of professionalism. Early resolution in this regard is sought from oyo. Vikas gupta Ph: [protected] Was this information helpful? | |
Aug 10, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 09, 2019 OYO Rooms Customer Care's response Our concern team looked into the concern and the needful has been done. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.Regards Team OYO | |
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We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.
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Team OYO