[Resolved]  Oyo Rooms — despite of advance & confirmed booking, desired stay is not being provided

Till this time i have not received any call in regard to resolution of my compliant. Request to kindly look into
I am describing my issue for suitable consideration by oyo
I have done booking at oyo rooms from 06.07.19 to 10.07.19 (5 days) under 5 id's on 27.05.2019
Mkhc6107 in balaji international, vellore (Oyo 39434) for rs 1300 (Payment already paid) (Period of stay 06-07 july)
Bwcm7820 in banu residency, vellore (Oyo 8053) for rs 1767 (Period of stay 07-08 july)
Rph02734 in balaji international, vellore (Oyo 39434 for rs 1201 (Period of stay 08-09 july)
Kncy1304 in banu residency, vellore (Oyo 8053) for rs 1482 (Period of stay 09-10 july)
Bcgd1359 in banu residency, vellore (Oyo 8053) for rs 1668 (Period of stay 10-11 july)

On 02.07.19 morning, my booking for 6th july was shifted to banu residency citing reasons of issue with balaji international property.
On 02.07.19, afternoon, my booking for 6th july was again shifted to cs residency (Not acceptable to me)
On 02.07.19, afternoon, my booking for 7th july was shifted to balaji international & hotel charges are showing rs 3000

Please note that, my booking for my stay period to be maintained only at banu residency or balaji international. Oyo is requested to kindly provide me the resolution at the earliest else it will be treated as breach & failure of services by oyo, which shall not be in the true spirit of professionalism.
Early resolution in this regard is sought from oyo.

Vikas gupta
Ph: [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 10, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2019
OYO Rooms Customer Care's response
Our concern team looked into the concern and the needful has been done. We have communicated by email, hope you acknowledge the same. Take this inconvenience as an exception. Let us know if you need any further assistance.

Regards
Team OYO
Complaint comments 

Comments

The Royal Star Cafe OYO 36433 booking id-DTWK1956 I stayed in had dirty room, dirty toilet...the managers and staff had their own rude attitude when I complained about it...
Kindly make surprise checks of your affiliated hotels to ensure that they are following the OYO standards...
OYO Rooms Customer Care's response, Jul 3, 2019
Verified Support
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information