Oyo Rooms — Did not receive booking ID after payment after multiple complaints

abhishek1007

from Bengaluru, Karnataka

Oct 22, 2022

Address:	343, 1st Main, 2nd Cross, Mangammanapalya, Bommanahalli, Bangalore
Website:	www.oyorooms.com

I made a booking for a hotel OYO 76593 Crystal Cottage on[protected] through the OYO app. The booking was from dates[protected] to[protected]. The payment has been made but I can't see the booking in my app or website. I have made a payment of Rs. 2504 for the booking. The booking has not been made so I have not received a booking ID and without a booking ID, I cannot contact customer support. I need a full refund of the amount.

I have already made one complaint, contacted OYO support, and E-Mailed the Oyo Support India team but there have been no replies or action taken on my complaints. Is this how OYO Rooms treats its customers? I need full refund of the payment made as soon as possible. It has already been more than 2 weeks since the booking.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2022

OYO Rooms Customer Care's response Hey Abhishek, we are unhappy to know about the discomfort you faced with us. OYO is dedicated to guest happiness and comfort. We request you to please share your booking ID to help us in assisting you better.~Team OYO

Oct 28, 2022

Updated by abhishek1007 Did you guys even read the complaint? The subject of the complaint is making it clear that I did not receive any booking ID and you guys are asking for a booking ID. Should I explain my problem again? I did not receive any booking ID and the payment was deducted from my account. I called your customer care and told them about this. They told me that the payment would be reverted back in 7-12 days but I have not received any refund yet.
In case there is some issue in reading and understanding English then I can write a complaint in Hindi as well. I have attached an image of the subject of my complaint. Please try to read the complaint first if you are resolving the issue of your customers.

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Comments

abhishek1007

from Bengaluru, Karnataka

Oct 28, 2022

Did you guys even read the complaint? The subject of the complaint is making it clear that I did not receive any booking ID and you guys are asking for a booking ID. Should I explain my problem again? I did not receive any booking ID and the payment was deducted from my account. I called your customer care and told them about this. They told me that the payment would be reverted back in 7-12 days but I have not received any refund yet.
In case there is some issue in reading and understanding English then I can write a complaint in Hindi as well. I have attached an image of the subject of my complaint. Please try to read the complaint first if you are resolving the issue of your customers.