[Resolved]  Oyo Rooms — Did not use the service and did not give my money back

Address:	560016
Website:	www.oyorooms.com

Hi Ritesh

I am writing this email with heart full of disappointment and regret for using OYO, i had the worst experience which i have never faced with any Ecommerce as a consumer. Your team has harassed me, made me wait, request, plead, argue for my money but yet left with disappointment and no resolution.

Firstly i am i very loyal guest to OYO since 1 and a half year,

i had booked a room in (OYO rooms 069 Kasturinagar) booking ID (BPZX7932) on (23rd Nov) The terms of the hotel said that local ID is not valid.
i had booked a room for 2 where my wife who came to bangalore from bihar stayed with me, thinking that she has a Out station ID i went ahead for the check-in,
The person at the property even before checking the ID or explaining the terms to me he went ahead in booking the stay and processed the payment from my Debit card.
Later he told me that I cannot stay as i have a local ID, i agreed for it and said i would vacate it immediately. But he said that he would not refund my money but OYO would.

I Tried to call you guys and for 30 mins and then got connected, later i had to explain the whole thing which to sever people which took 1 and a half an hour. and later my wife lost patience and chose to leave from there, at late in the night i had to struggle to find a room nearby and later found one, which was 2 times expensive, Having that the only option i had to choose it. having a trust on OYO customer service i was hoping that my money would be refunded .

Next morning i raised a complaint regarding the same on Social Media and i am sorry to say that you have a bunch of liar in your CS team, i asked them to raise the issue to a manager but every time i spoke to a guy it was an executive who lied to me stating that he was a manager, All of them gave me the same resolution which did not make any difference from the executive an the Manager

The only thing they said was i did not have a outstation ID hence this has happened,

But i have not got any answer when i asked that when i left that place because i did not have a valid ID, why did you charge me,
Why did i pay for not using the service,

I Would like to bring this to your notice that it was my hard earned money and i dont think so OYO should charge me for not using your service, it simply like stealing my money.

Hoping to receive a resolution from you as a last resort.

Thanks in advance.

My Number
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