[Resolved] Oyo Rooms — Didn't allow my room even after booking

Sherryg

from Kanpur, Uttar Pradesh

Address:

Meerut, Uttar Pradesh, 250004

Sir
I had booked my room on 29th april2017 with oyo rooms at sarao hotel phase 10 mohali my booking id: czoj2713 and i paid 1828 rs for this. I went their around 3 oclock. Their was a guy at reception he was saying sorry we dont have any room. This is not the way to work. I got so harrased. He wanted me to shift near airport which was 3 to 4 km far away. Why i should go? When i paid all the payment.

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Jun 9, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

OYO Rooms Customer Care's response Dear Sherryg,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO