Oyo Rooms — Didn't refund amt of canceled hotel bookings

Manishasinghshshsh

from Kolkata, West Bengal

Jul 10, 2022

Address:

Kolkata

I have booked a hotel via oyo room and make paymt at same instant bt when reaching hotel they refuse to allow us and while making call to oyo they totally ignore and don't help us to listen abt refund amt...keep call on hold for 20min without responding. Alot of call msges mails for this bt they don't listen or give reasonable response.

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

OYO Rooms Customer Care's response Hi Manisha, we acknowledge your concern. Please share your booking ID or contact details with us so that our concern team can connect with you at the earliest.~Team Oyo

Jul 15, 2022

Updated by Manishasinghshshsh I got my room cancel booking Amt of Rs 824 just within 48hrs of posting complain here. Thank u so much consumer complaints...thanks alot...it really works and very fastly . This is the best platform for post ur complains . Thanks alot.😊

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Comments

Manishasinghshshsh

from Kolkata, West Bengal

Jul 10, 2022

On 7th July at 9pm I booked a hotel in banglore via oyo rooms and paid total amt as after 20%discount at same time to oyo gpay account and they confirm my booking.but next day on 8th July I reached that booked hotel bt they denied because of some electricity issue then they shift us to nearby hotel bt when we talk to them they say no vacant room now.so then I call oyo service they recommend us to book a new hotel and cancel last hotel booking u get refund within 24hrs and ensure us that no prblm with next hotel so I booked that hotel and stay there.but after 2day now they didn't refund my paid amt.
My booking ID was EB6P9384
Hotel Victoria comfort banglore
Amt paid: Rs 824
Pls refund that amt and don't ignore our call of refunding. Totally irresponsible employees you have.