[Resolved]  Oyo Rooms — differences refund amount not credited in my bank account from oyo rooms

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

Hi sir

This is Mukesh Mishra, Patna, Bihar, actually I had booked hotel for goa through OYO on 28th sept-18 for 2 night for Hotel Supreme Grand, Goa. and after discussion with OYO employee or customer care for confirmation the hotel and then paid 4841 Rs to OYO in Advance, check in was around 11 am on 29th sept-18 and check out time was 1st oct-18 morning.
but when I had reached at hotel reception on 29th sept-18 morning, reception person at hotel told me that right now no one room vacant, came around 12 pm, then I keept my luggage at hotel reception and go outside with family along with kids (18 month old).
then again I came at hotel supreme grand around 11 am but that time reception person told me that your booking was not confirmed by hotel due to some issues from OYO. then I spoke with hotel manager and OYO customer care. but its not resolved. then around 12 pm one OYO employee (Lady) came at hotel, conversation with me and finally told me that you have to be shifted other hotel at same near calangute at goa.
sir my family along with kids was very tired at that time, I had reached calangute, goa around 6 am and then I was roaming around hotel from that time. and finally they shifted me in other hotel Sulit in around 1pm, and after all I went Goa for Fun and refreshing but became tensed, suppose if booking problem came before OYO then they need to be shifted to other hotel early morning, other wise hotel was not matching my expectation but I did compromise and check in Hotel Sulit in after conversation with OYO customer care and Employee.
That time OYO employee told me that your difference amount will come in your OYO account it's used in next time, but I told him that balance amount should come in my bank account, near future I have no plan to travel, then your employee told me that ok your amount will come in your bank account within 7 days. but still not come.
Again today on 10th OCT-18, talked with oyo customer care Mr. Anil regarding refund which is not come in my Account. then they transfer call to Mr.Akash Choudhary, Guest Experience Manager, OYO told me that your refund will not come in your account. then I told him that on 29th sept-18, I did call to customer care, OYO. that days told me that refund will come in Bank Account within 7 days, but Mr. Akash choudhary told me that you are lier, and your refund will not go to any type of way. then I asked him send a mail what you have say regarding my refund amount will not come in any type of way.
so sir same mail of Mr. Akash Choudhary, Guest Experience Manager, OYO forwarding you, they have not a idea to how can talk to customer, they have attitude problem and they uses slang with me.
I have talked to several employee of OYO, but positive response not come. so lastly I had contact with you, so please consider this mail on priority and reply ASAP.
I am sending you all Transaction details:-
on dated 28th Sept-18, Advance amount paid- Rs 4841, and Hotel Sulit in bill amount- 4407 Rs, Difference amount suppose to be return from your End- 434 Rs,

BOOKING Transaction ID- YDNV4812.