[Resolved]  Oyo Rooms — Directions of hotel shown on app was wrong. When cancelled, refund is being denied

During booking of hotel room, when clicked on directions for the hotel on the Oyo app itself, it showed a location just 800m away from my current location. Based on which I confirmed booking.
Later when clicked on directions for hotel on the Oyo app again, it was showing a different location which was 5km away and inconvenient for me. Hence, had to cancel which was the only option available. I tried booking the same hotel again. Still the same issue, because of which I lost Rs.1196 (699+497).
When I reached out to the customer support on the Oyo app, they are denying refund.
Booking IDs:
EM2V9757
NWPB2719