[Resolved]  Oyo Rooms — do not allow me to check-in even I am 20 year 5 month old

Address:	Kolkata, West Bengal
Website:	www.oyorooms.com

Today 15/08/2017 my booking was in oyo 4144 the banquet hotel. I reached there at 12 pm in afternoon give them my driving license as my id proof and the id proof of my female partner and they say we are not going to allow you to stay in hotel because your age is less than 21 but it is cleary mentioned in term & condition that your age must be atleast 18 years old. And we both are fullfilling this condition then he told me to talk to oyo captain for kolkata mr. Manish singh. He gave me his contact no. I called him and report all the problem and he says he will call back in just 10 minutes. After 10 min i call him back and what i found that his phone was switched off. I try to call him about 30 minutes then i go to the reception and said him that he switched off his phone and he gave me a chuckling smile. Then i call to coustmer care there was lady who gave me suggestion to shift my hotel and i say its okk. She asked me for the hotel i want to choose i gave her the the hotel name and then she also gone away neither she called me again nor i will able to call her through costumer care no. After a stay of 3 hour at the gate of hotel even i already payed for room i was roasted. And the main thing is that i came from delhi and i didn't get room and now i am at my friend hostel 100 km away from howrah. When i was in a way to my friend she called me and giving me excuse that my phone was switched off. Think about it why i switched off my phone standing at the roadside hoping for solution. Then i request her to cancel my booking and refund my money and she did it now see whether i get my money back aur not. But it was worst experience of my life and first and last experience with oyo.