[Resolved]  Oyo Rooms — Does not recommend OYO Rooms

Address:	Bangalore, Karnataka, 560037
Website:	www.oyorooms.com

We had booked 3 rooms through OYO in Bangalore. (Booking Id : BXDF8713) This was for few guests to attend our housewarming function. The guests arrived at the room. Two things : 1. The room was completely cramped and the bathrooms were so small that it was difficult for a person to even stand inside. But the photos of the room in oyo site was completely different. 2. There was absolutely no privacy for the rooms. There was safety issues also. 3. One of the room's flush was not working in the bathroom. Our guests were unhappy with the rooms and they booked a different hotel by themselves. When we got back to OYO customer care the next day, they said they cannot refund any money as we were supposed to call the OYO then itself which is very unfair. We had raised a complaint within 24 hrs itself which according to them was not enough. How can we expect our guests to raise a complaint when they completely does not know how we have booked these rooms. Our guests did not want to trouble us and they had booked their own rooms after finding that the rooms booked by us were not good. We are looking for refund in this case.