Oyo Rooms — Double booking in one hotel due to not getting confirmation massage at first time

Sir/madam my name is lieju t joy my mobile number is [protected] and last digit of booking id is 4246.
Sir/ madam i was make a booking on 16/12/2021 with the amount of 1555₹ At that time I didn’t get any confirmation mail about booking and in app also not showing any booking. So that i had make another booking in same hotel with same amount and i got confirmation mail about booking. At that time I thought that my amount was deducted and booking didn’t completed so that i called my bank for deducted amount. And bank checked my concern and they replied me that payment was successfully placed. After that when I checked the app the booking showing there. I made double booking due to not getting confirmation mail. I didn’t get any confirmation till the date.
So kindly check my concern and do some helpful.
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Hi Lieju, we regret the disturbance you faced while booking your stay with us. OYO is always devoted to making its guests happy and satisfied with its services and we would certainly make you contented. Please share your complete booking id to help us in raising your concern with our right team.~Team OYO
Lieju's [Complaint's author] reply, Feb 4, 2022
My booking id was JP2Z4246
I posted one complaint related to oyo rooms on 2/2/22. I got a comment from oyo rooms on 3/2/22 i gave my reply to them on 4/2/22 but i m not get any resolution or reply from there side till date. Kindly do some needful. Thanks

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