[Resolved] Oyo Rooms — Double charged than offered

sada nand

from Jammu, Jammu and Kashmir

Address:	Jaipur, Rajasthan, 302033
Website:	oyorooms

I booked goa hotel for 28 to 31 december 2016 about three months before to avoid high cost of hotels due to pick season. I booked this hotel for rs 7300 for four days. However, before 10 days of journey a oyo executive called me to diposit 8000 more for this hotel otherwise the deal would be cancelled, as I booked a hotel for pick time. I have nothing to say him feeling touted/cheate as everything have been planned from my side except extra budget created from cheater oyo. Pl help me. My phone no is [protected]. Had a step is taken against this oyo, many people could be saved from this type of cheating.

Was this information helpful?

No (0)

Yes (0)

Dec 18, 2016

Complaint marked as Resolved

The oyo officer politely solved my problem and also ensured that they will take special consideration in this matter so that other customer of oyo are also escapped from this type of problem. Response of the oyo was fast than generally expected.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2016

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.