[Resolved] Oyo Rooms — double payment made to the hotel

Daniel Pais

from Mumbai, Maharashtra

Address:

400063

I have booked oyo last evening and made a double payment to the hotel ..

As I was trying to make the payment through the app where inn I got failure pop up while making the payment and then I made the payment through my debit card ..

And when checked my bank account their was a double payment made to the hotel

Below are the attachment for your reference ..

+3 photos

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Dec 15, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

OYO Rooms Customer Care's response Dear Guest,

We regret the trouble caused and will get this checked right away for you. Our team will get in touch with you regarding this.

Regards,
Team OYO

Verified Support

Nov 13, 2018

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the needful over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO