[Resolved] Oyo Rooms — double payment/refund status

Prudhvi Raj Reddy

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500074

I am not updated with the refund status of my booking id ovzp2456. I have submitted my details on 21.10.2018 itself. Spoken with guest manager they said me to wait for 7-14 working days, already it had been done of 10 days, till now refund had not received from oyo. Still they are saying me to wait for 7-14 working days. Holding of money is not at all fair, could you kindly revert back as soon as possible.

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Nov 2, 2018

Complaint marked as Resolved

still money had not received to my account, could the complaint had resolved, could please explain me? I need my money to refund back, please do process to complete to refund back money.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

OYO Rooms Customer Care's response Dear Prudhvi,

We sincerely apologise for the trouble caused. We'll get this checked for you and our team will get in touch.

Regards,
Team OYO

Verified Support

Nov 01, 2018

OYO Rooms Customer Care's response Our Heartfelt apologies for the inconvenience caused here. Our Team investigated into the concern here and we would like to inform you that we had initiated the auto refund for the same and an email regarding the same is also sent to you on your registered email address. We request you to acknowledge the same over the email and we will make sure your next visit with OYO would be a smoother experience. Hope to host you again.

Regards,
Team OYO.

Nov 02, 2018

Updated by Prudhvi Raj Reddy Still Refund had received to account, already 12 Days done after raising a compliant, Still you are not at all refunding my money back. may i known what was the problem to refund my money back, could you please refund back my money.

Nov 02, 2018

Updated by Prudhvi Raj Reddy Still Refund had not received to account, already 12 Days done after raising a compliant, Still you are not at all refunding my money back. may i known what was the problem to refund my money back, could you please refund back my money.