[Resolved]  Oyo Rooms — Early check-in charges .. postpaid bookings !!!

Booking ID : KSGQ4231

Case ID : 890896

regd mobile no : [protected]

I have made postpaid booking of OYO room at Jodhpur, Rajasthan on 15 Dec 2016. Booking amount was fully paid and check-in time was 12pm. I have asked OYO for early check-in. However, OYO officials told that we could not confirm the accommodation charges and for early check-in. Therefore, you have to ask the Hotel Manager for charges and availability on the same day.

I went to Hotel on 15/12/2016 at 6.00 am for early check-in and decided the Charges with Hoel Manager. However, surprisingly bill was doubled at the time of Check-Out. I ask to the Hotel Manager for addition charges. He was also confused for additional amount in bill by OYO.

Hotel Manager said you should contact OYO customer care and raise the additional bill amount issue. So also, I have communicated this issue with OYO help desk for further solution. It was very poor Check-Out movements and the service experience was very embarrassing. Now, I have a questions for OYO management that how OYO has right to decide the early check-in charges without any confirmation of timings from the customer ?

If you unable to reply; I have no option to discuss this issue in social media etc. Please do the needful at the earliest.

From :

Vaman Rotithor,

mob - [protected] [protected]