Oyo Rooms — Early Checkout for non-modifiable booking: refund not received

Website:

www.oyorooms.com

Have booked an OYO with booking ID: J8MZ4365 for 5 nights and due to bad service at the hotel I had to checkout after staying for even less than 24 hours. I have confirmed with the Service desk before checking out on the previous day regarding the refund. They said that they have registered my request, but since my booking is non-modifiable, they'd be able to proceed only after the actual checkout date. Now that I call the Service desk again, the call keeps disconnecting after the IVR says "We are experiencing high call flow"

Their "Need help" button is the worst feature. It will never give you a resolution, and after talking to a bot for a long time, you would be told that now you are connected with a real human, you'd still find yourself talking to a bot with all the auto-responses.

Please help me with getting my refund back as I have all the mail proofs that the service desk has sent me when I had call with them earlier.