[Resolved]  Oyo Rooms — embarrassment caused by hotel saibala budget chennai

Address:541 HANUWANT A, Jodhpur, Rajasthan, 342001

We got Four rooms booked through OYO in Saibala Hotel Chennai for the night of 30th May 2019. Our time of checkin was 8.00 AM and checkout time was 8.00 the next day i e om 31 May 2018.
We reached the hotel premise at 8.00 Am on 30th May and requested Desk Manager to give us entries but he denied entry up to 12 Noon. We had one old couple so we requested to open at least one room for old couple and allow us to get refreshed but he was so recalcitrant and did not relent at all.
We phoned to OYO people from the spot. They pretended to talk to GM and so on but they also ultimately stopped picking our call.
We all four couples had a very tough time. We had no option but to search for another hotel nearby. We did so and spent hefty sum hiring a big room in another nearby hotel for just four hours .
Saibala hotel people's behaviour was quite inhuman, illegal and bullying.
We wish our bad experience is shared to the maximum so that inconveniences to other visitors could be avoided.
BK Dwivedi
Jodhpur, Rajasthan.
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Jul 15, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2019
OYO Rooms Customer Care's response
We regret the inconvenience caused. Please share your booking ID and we'll look into it for you.

Regards
Team OYO
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