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[Resolved]  Oyo Rooms Esplanade — Worst experience ever

Address:Kolkata, West Bengal
Website:www.oyorooms.com/hotels-in-kolkata

We booked two rooms from OYO Rooms Esplanade. It turned out to be an hotel named N. S. International at 14 Rafi Ahmed Kidwai Road, near Maulana Azad College, Taltala, Kolkata, 700013. The location is different from what is advertised by Oyo rooms. The rooms were filthy and there was no hot water shower in evening. We woke up seeing cockroaches running around in the rooms and killed several by ourselves.
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Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2015
OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Dec 17, 2019
Updated by Qin Sh nothing so far
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We booked two rooms from OYO Rooms Esplanade. It turned out to be an hotel named N. S. International at 14 Rafi Ahmed Kidwai Road, near Maulana Azad College, Taltala, Kolkata, 700013. The location is different from what is advertised by Oyo rooms. The rooms were filthy and there was no hot water shower in evening. We woke up seeing cockroaches running around in the rooms and killed several by ourselves.

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