[Resolved] Oyo Rooms — Extra charge

[Resolved] Oyo Rooms — Extra charge

K kmrprashant91 Sep 27, 2021 Sep 28, 2021 This thread was updated on Sep 28, 2021

I booked a OYO room of Hotel Lakhdatar on 24.09.2021 for 25.09.2021 to 26.09.2021 in jaipur of Rs 999 and Pay Rs 300 at the time of booking but when i go for check-in hotel manager denied for. After that i call oyo customer care they shifted to Hotel Shreenath Palace. where a very small room provided when i said that it is too small they said no one another available. After giving me little force, he give another room. but he charge more Rs.1, 500/-. I bear total cost Rs 1800/- (1500+300). But there is no service provide, no room service, no WiFi working no TV working, No Food service, only one dim tube light. I just want to refund my Extra money back of Rs 800/- Please do the needful. +1 photos Was this information helpful? No (0) Yes (0)
Oct 28, 2021 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 27, 2021 OYO Rooms Customer Care's response Hello Prashant, We are empathetic to hear about the inconvenience you had to face. Kindly help us with your booking id/contact details so that we can provide you the best possible resolution at the earliest. Thanks & Regards TEAM OYO
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kmrprashant91

Sep 28, 2021

Booking Id: BCSV7378

OYO Rooms Customer Care's response, Sep 28, 2021

Verified Support

Hello Prashant,

Thank you for the above details. We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
TEAM OYO