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[Resolved]  Oyo Rooms — Extra charge taken by hotel not refunded

I booked 7 rooms in "SPOT ON 81775 Mohit Gokul Lodge New Room's" form date 12/11/2022 to 14/11/2022 and paid the full amount online which was INR 7875.91

On visiting the property manager asked for an extra INR 6000 or was not allowed to check in otherwise.

This issue was discussed to oyo customer care executive and they ensure me that I'll get a full refund of INR 6000 in 7-14 days, but I haven't received it yet.
On following up with oyo customer care they are not able to provide any solid answers and just disconnect my calls even not replying to my email.
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Dec 8, 2022
Complaint marked as Resolved 
Got the full refund.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Reply
Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO
Reply
demetron's [Complaint's author] reply, Dec 6, 2022
Hi, I have not been contacted by anyone from OYO since this post, there is no email and I did not get any refund in my bank account. So how you can say you have provided the solution?
Got the refund today thanks.
Reply

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