Oyo Rooms — Extra charges taken by hotel and very unhygienic room

Oyo 26817 gks residency btm layout 2nd stage near bangalore.
Room booking date :21/08/2022-22/08/2022
We booked room for three members (Gents).in oyo there were two option has given to us one is pay at hotel whose charges rs1219 and second one is pay online rs 976, then we chose to pay at hotel. After coming to hotel we asked hotel manager for room then they said us oyo pay only 30% of money to us that's the reason we will take amount as per our requirement. Even they said us we are taking taxes which is never mentioned earlier. So as we were tired of our travelling we took that room by paying money through google pay o rs 1365 to kumara g k ([protected]@ybl) after entering into the room (A307) we saw a. C is not working, t. V is not there in the room we asked them for drinking water they haven't provided they asked us to fill yourself, we asked for pillow as we were three members in the room but they didn't provided and room is not so clean that's the reason we asked manager to please change our room or refund our money back we will vacate this room right now as per the norms we entered in the room after 12 pm then after 30-40 mins of thinking we asked manager to change the room later he has given us another room in which we entered and as usual manager said before entering the room a. C is not working but t. V is available in that room. So we took our bags and shifted to another room (A305). We were shocked after entering into the room there is a condom available under the table inside the room then we complaint to hotel member after 15 mins they came and took it out but they behaved rudely for extra pillows.
With all due respect i'm complaining with hope that may be i get justice from here. I want amount of rs 1365 back and strict action towards hotel irresponsibility.
Thanking you

Regards
M mohit kumar
+[protected]
[protected]@gmail.com.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2022
OYO Rooms Customer Care's response
Dear Guest,

We completely understand the inconvenience you had to go through. This is not an experience we want our guests to have with us. Rest assured, we'll get this checked and connect with you at the earliest.

Regards,
Team OYO
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