[Resolved]  Oyo Rooms — extra charges than the booking amount

Dear sir,

This is to bring to your notice that,
I had a booking on 25. Mar.2019 at saharanpur.
Oyo 29028 hotel rajpushp, booking id: ldqu7863
@ room tariff is rs.1121 /- and this tariff is
Inclusive of: complimentary breakfast, free wifi, service charges and central & state goods & services tax.

When i asked for bill at the hotel counter, the hotel owner gave me two options.

Option - i
Pay 12% gst on your booking amount and take bill.

Option - ii
Take a bill of less than 1000/- and no need to pay gst.

I argued with them and shown them oyo booking conformation mail received on 23. Mar.2019 where it is clearly stated that,
Room tariff is rs.1121 /- and this tariff is
Inclusive of: complimentary breakfast, free wifi, service charges and central & state goods & services tax.

Finally they disagree and therefore i had called to oyo customer care, my service request number is 14036054. Costomer care and hotel owner has a conversation with no result and finally i had paid 12% gst extra. This is monopoly and black mail.

This hotel is not having power back up and there was a power cut in the evening and i was forced to sit inside the room in darkness. They dont have any emergency lighting system.

I have two different bills for the same room, same date & time same guest, same city, same hotel. One from oyo rooms for rs. 1121/- which is inclusive of all the taxes (Room rent is rs. 1001 & gst is rs.120/-) and another bill from the hotel for rs. 1256/- with 12% extra gst. (Rom rent rs.1121 & gst rs.125/-) by this i have paid gst of 120+125 = rs. 245 /- which should be for a room rent of rs.2042/-.

I raised this issue to oyo room by e. Mail: [protected]@oyorooms.com

The response received is very strange.

Oyo is claiming that, rs.125/- has been charged extra for providing me an extra bed.

I had booked a classic room with 2 bed for one guest. When i have booked a room for one person, and 2 beds are already there, what shall i do with the 3rd bed.

Oyo's claim of providing extra bed is false.
Oyo is the 1st hotel chain in the whole universe who charge 12 % extra gst on providing extra bed.