[Resolved]  Oyo Rooms — Extra money taken at check in by manager

I booked a room in oyo 86560 Classic Stay Inn on 14th january through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1050₹ apart from 449₹ which I paid while booking, so total bill was summed up to 1500. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 1050₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible. Manager also asked me my mobile and said that he is applying some dicount coupen, but later I got mail that he submitted positive feedback without my concern about the hotel. This is very bad service from oyo. Strict action must be taken against it.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Apr 7, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2023
OYO Rooms Customer Care's response
Hi Pratik, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information