[Resolved] Oyo Rooms — Extra money taken at check in by manager
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Pratik1666
Jan 16, 2023
Jan 17, 2023
This thread was updated on Jan 17, 2023
I booked a room in oyo 86560 Classic Stay Inn on 14th january through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1050₹ apart from 449₹ which I paid while booking, so total bill was summed up to 1500. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 1050₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible. Manager also asked me my mobile and said that he is applying some dicount coupen, but later I got mail that he submitted positive feedback without my concern about the hotel. This is very bad service from oyo. Strict action must be taken against it.
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Apr 7, 2023
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2023
OYO Rooms Customer Care's response Hi Pratik, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo
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