Oyo Rooms — extra money taken during checkout despite booking

Oyo Rooms — extra money taken during checkout despite booking

S SANJUCTA ROY from Delhi, Delhi

My father had booked an oyo at Hotel NS Sheetal in Raipur from my Oyo account from 20th May to 26th May. However, he had to vacate by 21st May because o[censored]rgent work. However, instead of charging the actual mount Rs. 5485, they charged him Rs. 7268. My father could not argue because he just wanted to escape that place, the place which had a faulty AC, poor light and was not even given oyo soap/shampoo/conditioner immediately. I being a regular customer of Oyo now feel ashamed because of this incident, how my father suffered and was charged nearly Rs. 2000 extra. I booked so many reports yet the money has not been refunded. I used a coupon so my father had to pay 7 days charge even though he lived just for a day. They did not adjust the amount. I agree they have certain policies but why did they charged 2000 Rs extra from the 64 year old fellow? What wrong did he do? Can't he have urgent work? I am very upset with Oyo's sudden negligence and poor service and want to advice everyone from booking hotel from it! +1 photos Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. May 24, 2018 Updated by SANJUCTA ROY My father did not know that the total was nearly 5485. He paid as the Hotel guys told him. Previously, they said he can check out earlier than the day of 26th, but on 21st he was not allowed. I was in my lab and had to rush out to lodge a complaint to oyo. They said they will give my father permission to check out 5 days early but he has to pay all the amount. No one told me that he will be charged 2000 extra. My father is a humble man, he paid the amount and informed me later when he was in airport, so it was too late. Please help us out and give us the remaining cashback. May 24, 2018 Updated by SANJUCTA ROY They did not even give receipt even though my father asked continuously, they said the reCeipt would come in the registered mobile phone, that is, in my phone. But the receipt never came. Such a big organization, Oyo, is cheating on innocent people like this.
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Comments

Indi Saggu

from Burla, Odisha

I'm totally fedup with the Oyo. Oyo hold my money and making fake commitments. Oyo should ban from the market. All properties on Oyo are fake. Rooms not look like the pictures which they advertise on their app.

900/-rs room Oyo suggest me in 4000/-rs.

I just need my money back.