[Resolved]  Oyo Rooms — Extra money was charged when I reached hotel for checkin

I booked a room in oyo 807771 hotel midnight inn on 30th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1076₹ apart from 424₹ which I paid while booking, so total bill was summed up to 1500. When I asked for bill, they told me that they will provide bill at checkout, but during checkout manager was not there and even supporting staff was rude. When I asked for hot water he simply refuse to provide. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 1076₹ as soon as possible.
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Jun 30, 2023
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 02, 2023
OYO Rooms Customer Care's response
HI Pratik, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~SS
May 02, 2023
Updated by PratikkSb
This is bill which I get from hotel.

Verified Support
May 02, 2023
OYO Rooms Customer Care's response
Hi, as checked, we worked on your concern raised and have sent you the needful resolution over the mail. Let us know of any other assistance. ~Team OYO
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