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Oyo Rooms — Extra payment at hotel

I booked two rooms in same hotel for 2 nights ( 1 guest each room ) for me and my friend and paid entire amount online and got confirmation that room has been booked . When we reached hotel it asked for more amount as it says both the bookings are modified from 1 to 2 guests and we have to pay extra. Despite being on call with oyo team for an hour, they could not resolve the issue and disconnected the call and we were left with no other option than pay extra amount INR 1820 as it was late in night.
Pls resolve the issue and help refund amount asap.
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Dear Gourav,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can assist you accordingly.

Regards,
Team OYO
Reply
Hello Oyo Team, sharing emails which I got from your customer care for my 2 bookings where I was forced to pay extra because of your faulty systems . I already have spent close to 3 hours on call for the refund of extra amount . Below is the email I got from oyo support team . Booking ids are
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: GH018674 | Resource: Booking
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: YE6C3000 | Resource: Booking

I already shared bills and other details to support team in email .

Pls help asap.
Hey there!

Good news! We've resolved your concern regarding Check In Issue:Tariff Issue.

Customers are in the ❤️ of everything we do and your feedback has allowed us.

Kindly contact us after checked out with invoice bill we will refund extra amount.

Reply

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