Oyo Rooms — Extra payment during check in

Address:

KILLIKATT HOUSE, KALAVOOR PO, KATTOOR

I had booked a hotel OYO 28191 Indra Comforts on Wed, 8 Jun 2022BOOKING ID - QCXN1649
check in date - [protected], 12:00 PM
for 3 nights stay the payment was 2097 on oyo app,
but the hotel manager and staff said that they are having only suite rooms and the booking shown in oyo app is classic rooms.
They are complaining that it is due to oyo app error and they demanded an extrafee 2100 Rs from us.

On reaching the hotel we had seen same issues faced by others, me and my friends were forced to give extra payment as we had railway examination next day and we were tired after long 18 hours of travel,
It was indeed a bad experience from oyo, we regret choosing this app for booking. we would change our minds and refer "OYO support " in our reviews if you kindly look into this matter and allow us our refund.

THANKYOU
yours faithfully
NANDAKUMAR KM
ph: [protected]