[Resolved]  Oyo Rooms — Extremely pathetic service

Address:	Krishna, Andhra Pradesh, 520008
Website:	www.oyorooms.com

Below is the email i sent to oyo rooms which is not yet resolved.

Dear oyorooms customer quality support team

I made a booking using oyorooms online (booking id : abdz1869) for 3 nights starting 12th august till 15th august am at essvee hotel, vijayawada, andhra pradesh. i also called and booked a complaint complaint #: 528625. oyo

I would like to highlight a number of problems :

1. the room is dirty when we checked in at night at 9:00 pm on 12th august.
2. the toilet is dirty. it has stains all over.
3. the room doors themselves have paint on them. though it doesn’t stick, it is bad.
4. the wardrobe had dust in it.
5. we requested them to clean the room properly when we headed out on 13th august at 7 am. when we returned at 11 am, the hotel reception told that they will change the room.
6. they moved us to a different room saying that the new room is good and every thing works.
7. when we moved our luggage to the new room we found that the tap doesn’t work and hot water doesn’t come. we have to use a broken shower to live there and without hot water.
8. the housekeeping there was asked the same question and the answer was that the room is like that only and if you like stay or get lost.
9. the floor mats were fully dirty.
10. when i go back to the reception, i am told that reception was not even involved in deciding me to the new room.
11. eventually after the circus i returned back to my old room with the luggage.
12. on august 15th, we were supposed to leave at 7 am. at 5:30 am when we get up only the tap gives hot water and no other tap that gives cold water works.
13. again we run to give complaint at the reception and it took 1 hr for them to fix. i called oyo rooms to complain about this and that is where the above complaint # was lodged.
14. the reception person opened up and started sharing his own set of complaints, which is none of his or my business.
15. the room is full of mosquitoes. when asked, they provided goodnight which did not have any liquid in it. again we need to make a new request.

Overall it is a very bad experience with the hotel. i paid rs. 3265/- per day and a total of rs. 9795/- for three nights.

Questions to oyo :

1. is this the standard of the rooms you provide for the above price?
2. i know there are religious events happening and hence rooms are booked. but does it mean that you give such a bad service?
3. what audits are you doing to make sure the hotel is run professionally and providing he right service?
4. i am told wifi is there only in 1st floor.in the 2nd floor, wifi doesn’t work. it didn’t effect me but why are such things done?
5. is you oyo qa auditor being bribed by hotel to escape these lapses? if not then why is the hotel like this?
6. how are you going to compensate me for lack of such service? i paid you lot more than what you deserve.

I booked through oyo and i want response from oyo. i will not deal with the hotel.

Kindly get back at the earliest.