[Resolved] Oyo Rooms — facility provided

sowdaminidp

from Delhi, Delhi

Address:

Dehradun, Uttarakhand

I was provided an OYO room in Hotel Amber palace, Dehradun by Make India Journey, When we arrived, the hotel had no name board, no operational lift, No AC, no dustbins in rooms, the toilet cover was falling on one's back, The place was not operational before they started renting out. When complained, each room was not operational and they offered to move us to third floor without lift !!!
we were charged 6500 for 2 rooms, a very high price with no facilities.

Since we had to sleep there to leave to Bangalore next morning, I demand that half my money may be refunded.

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Aug 7, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2018

OYO Rooms Customer Care's response Dear Sowdaminidp

Our heartfelt apologies, We request you to kindly inbox us your booking ID/Contact details so that we can help you accordingly.

Regards,
Team OYO

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Comments

rahulamar

from Dhariwal, Punjab

I stay in one of the room of oyo. Here there is no facility of free drinking water. If you need water for drinking, you have to purchase water bottle every time, which is very abnormal thing.
If someone is staying for 1 week in hotel, then he will have to pay more then Rs. 500 for only water.

OYO Rooms Customer Care's response, Jul 12, 2018

Verified Support

Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO